Responsible Gambling at WinRolla Casino

Our Commitment to Responsible Gambling

At WinRolla Casino, we believe that gambling should be enjoyable entertainment. We are committed to promoting responsible gambling practices and providing our players with the tools and support they need to gamble safely. We recognise that gambling can pose risks for some individuals, and we take our responsibility seriously to minimise harm and support those who may be struggling.

We comply with all applicable regulations in New Zealand and maintain strict standards to ensure our platform is safe, fair, and responsible.

Recognizing Problem Gambling

Problem gambling can affect anyone. It's important to recognise the warning signs early. If you or someone you know exhibits any of the following behaviours, it may be time to seek help:

• Spending more time or money on gambling than intended
• Feeling anxious, irritable, or restless when not gambling
• Gambling to escape problems, stress, or negative emotions
• Lying to family, friends, or healthcare providers about gambling habits
• Neglecting work, study, family responsibilities, or personal hygiene
• Chasing losses by gambling with increasing amounts of money
• Borrowing money or going into debt to fund gambling
• Failed attempts to reduce or control gambling
• Jeopardising relationships, education, or career opportunities
• Experiencing physical symptoms such as sleep disruption or stress-related illness

If any of these warning signs resonate with you, we encourage you to take action and reach out for support.

Self-Assessment Tools and Questions

Regular self-reflection can help you maintain control over your gambling. Consider asking yourself these questions:

• Am I gambling more frequently or with larger amounts than before?
• Do I feel the need to gamble with increasing amounts to get the same level of excitement?
• Have I made unsuccessful attempts to cut back or stop gambling?
• Do I gamble to relieve stress, anxiety, or sadness?
• Have I missed important events, work, or family time because of gambling?
• Have I borrowed money or spent savings to gamble?
• Are people close to me concerned about my gambling habits?
• Do I feel guilty or ashamed about my gambling?

If you answer yes to several of these questions, we recommend speaking with a counsellor or contacting one of the helpline services listed below.

Setting Personal Limits

One of the most effective ways to gamble responsibly is to set personal limits before you start playing. WinRolla Casino provides tools to help you maintain control:

Deposit Limits

Set a maximum amount you are willing to deposit within a specified timeframe (daily, weekly, or monthly). Once you reach your limit, you will not be able to deposit further funds until the period resets. This helps prevent overspending.

Loss Limits

Set a maximum amount of losses you are comfortable experiencing within a given period. If your losses reach this amount, your account will be temporarily restricted from further play.

Time Limits

Set a maximum duration for your gaming sessions. Our system will remind you when you're approaching your time limit and can automatically log you out when the time expires.

Wager Limits

Set a maximum bet amount per game or spin. This helps you manage risk and prolongs your entertainment.

All limits can be adjusted or removed at any time through your account settings. However, reductions to limits take effect immediately, while increases may be subject to a waiting period to protect you.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break from gambling, WinRolla Casino offers self-exclusion options:

Temporary Self-Exclusion (Cooling-Off Period)

You can request a cooling-off period of between 24 hours and 6 weeks. During this time, your account will be suspended and you will not be able to access WinRolla Casino or place any bets. This is a helpful option if you need a short-term break.

Long-Term Self-Exclusion

If you decide you need to exclude yourself for a longer period, you can request self-exclusion for between 6 months and 5 years. During this time, you will not be able to access your account or use our services.

Permanent Self-Exclusion

If you wish to exclude yourself permanently, you can request permanent closure of your account. Your account will be permanently deactivated, and you will be unable to reopen it.

To request self-exclusion, please log into your account or contact our customer support team. Self-exclusion requests are processed immediately.

Reality Checks and Session Reminders

WinRolla Casino uses reality check notifications and session reminders to help you stay aware of your gambling activity:

• Session Reminders: You will receive periodic notifications during your gaming session displaying the time spent and money wagered. These reminders help you stay mindful of your activity.
• Reality Check Popups: After extended play, you will receive a popup that displays your session statistics and asks you to confirm you wish to continue.
• Break Suggestions: We may suggest taking a break if we notice extended consecutive gameplay.

You can customise the frequency of these notifications through your account settings.

Protection of Minors

WinRolla Casino is strictly for players aged 18 years and over. We have zero tolerance for underage gambling and implement strict age verification procedures during account registration and verification.

• We verify identity and age for all new players before allowing account access
• We do not knowingly accept players under 18 years of age
• If we become aware that an account holder is underage, we will immediately suspend and close the account
• Parents and guardians who suspect a minor has accessed WinRolla Casino should contact our support team immediately

We encourage parents and guardians to use parental control software and to discuss the risks of gambling with young people in their care.

Helpful Resources and Helplines for New Zealand

If you or someone you know is struggling with problem gambling, there are several free and confidential support services available in New Zealand:

Problem Gambling Foundation

Phone: 0800 664 262 (free call, available 24/7)
Website: www.pgf.nz
The Problem Gambling Foundation provides free counselling, support, and information to people affected by problem gambling.

Gamblers Anonymous

Gamblers Anonymous is a peer support network with meetings throughout New Zealand. Members share their experiences and support each other in recovery. Details of local meetings are available through their website.

Samaritans

Phone: 0800 726 666 (free call, available 24/7)
If you're in crisis or experiencing suicidal thoughts, the Samaritans provide confidential support.

Department of Internal Affairs

The Department of Internal Affairs is responsible for gambling regulation and consumer protection in New Zealand. They provide information and resources about responsible gambling.

How to Get Help

If you are concerned about your gambling or suspect someone else has a problem, here are the steps you can take:

• Reach out to a helpline: Contact one of the services listed above. Calls are confidential and free.
• Speak with a counsellor: Problem Gambling Foundation provides free counselling services. Speak to your GP if you need a referral.
• Use self-exclusion tools: Take immediate action by using WinRolla Casino's self-exclusion features to restrict your access.
• Set personal limits: Use our deposit, loss, time, and wager limits to control your spending.
• Tell someone you trust: Share your concerns with a family member or friend who can provide support and accountability.
• Avoid triggers: Stay away from environments and situations that encourage gambling.

Our Responsible Gambling Tools

WinRolla Casino provides a comprehensive suite of tools to support responsible gambling:

• Personal Limits: Set deposit, loss, time, and wager limits directly through your account settings
• Session Reminders: Receive notifications about your gaming activity and time spent
• Reality Checks: Popup notifications that display your session statistics
• Self-Exclusion: Temporary cooling-off periods or long-term self-exclusion options
• Account Closure: Permanently close your account at any time
• Transaction History: View detailed records of all your deposits, withdrawals, and bets
• Game Information: Access return-to-player (RTP) percentages and volatility information for all games
• Betting Pause: Take a pause from all betting activities with our pause function

Additional Support

For more information about responsible gambling, visit the responsible gambling section of our website. If you have questions about our tools or policies, please review our Terms and Conditions or Privacy Policy.

Remember: gambling should be fun and entertaining. If it stops being enjoyable, it's time to seek help. We're here to support you.